Enjoy a walk in the Digipark

There are countless hosting companies to choose from. A few are very capable, with the technology and knowledgeable staff in place to meet the needs of their clients. However, most hosting companies are nightmares waiting to happen (to you - the nightmare has already happened to their other customers). So if you've found yourself here, you're probably asking, why Digipark, and what does it have to do with a park?!

John M Powell, owner of Digipark, originally started out in January 2003 as Iwillbefree.com. The dream was simply to help others achieve their own freedom in life. Whether that was to be a successful business or a thriving organization reaching others, we wanted to help our clients realize their dreams. Obviously we only play a small part, but we'd rather be a part of their solution rather than part of their problem.

In January 2008 we purchased Digipark (founded in 1999), which expanded our hosting client base and provided us with our own servers which we would now manage. It was a major step for a humble company, but we knew it would give us the opportunity to deal with many of the problems we saw in the hosting industry.

About that walk... there are a lot of hosting companies that are trying to squeeze every penny they can out of their clients. This is not done necessarily by charging extreme prices for hosting, but rather in using the cheapest hardware they can get away with, and cramming as many clients as they can into the servers. At Digipark, we believe that doesn't have to be the case. We believe it's possible to provide a solid, secure, reliable hosting service without compromising performance or peace of mind.

We primarily use high-end HP ProLiant servers, which have proven themselves to be rock-solid.
Our servers have redundant power supplies on separate circuits. If a power supply fails, or a circuit trips, power would still be provided to the servers.
Our customer servers have dual processors, and are designed to continue running even if one of them fails!
Our customer servers have mirrored RAIDs. RAID stands for Redundant Array of Independent Disks. Our mirrored RAIDs mean additional peace of mind. With most shared hosting companies, when a drive fails, all the sites on that server are down for hours while support tries to repair or replace the drive (and if they have to replace, you better hope they have a good, current backup, as that often isn't the case). With our servers, if a drive fails, we simply replace it. The server never has to be powered down, and it rebuilds the new drive with the data off the existing drive that is still good. Within a short period of time, the server is back to it's mirrored self, with no loss of data and no downtime.
We use HSphere from Parallels, widely considered one of the best (and in our opinion THE best) control panels available. HSphere is an extremely powerful system. At a later date we will expound upon why we chose HSphere, and why that should be important to you.
We use R1Soft's CDP backup software. We backup all of our customer servers (except dedicated, which is available at an additional fee) every hour. CDP is designed for incremental backups, and literally could do backups every minute if we wanted it to. We felt backups every hour were well beyond what most hosting companies did, and would provide a level of data security rarely found in the industry. We keep two weeks of hourly backups.
We have a number of other things in place that help us keep uptime at a maximum and respond quickly in the rare times there might be a problem. To prove it, here are a couple outside services that track uptime (note WebHostingStuff allows removal of planned maintenance outages which rarely happen and are always posted on our site);
We take great care in the security and monitoring of our servers. We've never had a server level security breach on our servers. We use hardware and software firewalls, monitoring, plus custom in-house scripts to help us monitor various server activities and notify us of potential trouble.
There have been a few cases where a client account was hacked into (most likely due to poor passwords) by spammers and our scripts notified us quickly of spamming activity. Email deliverability is important to our customers. We have no tolerance for our servers being used to send spam.
It's this forward and redundancy based thinking that helps us meet the needs of our clients while avoiding most problems other companies (and their customers) face.

If you've not been happy with your hosting service, or even are but are still concerned they don't provide the multiple levels of data protection and system stability that we offer, we'd love to talk with you more. Come enjoy a walk in the Digipark with us.